Privacy Policy

Pellegrino Music Center • 5040 Everhard Road NW, Canton, Ohio 44718 • www.pellegrinomusic.com

Last Updated: June 2, 2026

1. Introduction

Pellegrino Music Center ("we," "us," or "our") is a family-owned music store serving the Canton, Ohio community for over 40 years. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information gathered through our website at www.pellegrinomusic.com.

2. Information We Collect

Information you provide directly:

•      Name, email address, phone number, and mailing address

•      Information submitted via our contact or email forms

•      Instrument rental agreements and related customer details

•      Music lesson enrollment information (student name, age, instrument, instructor preferences)

•      Payment information (processed securely through our third-party payment processor — we do not store full card numbers)

•      Phone number and SMS opt-in consent, if you choose to receive text messages from us

 

Information collected automatically:

•      IP address and browser/device type

•      Pages visited, links clicked, and time spent on our site

•      Referring websites and search terms

•      Purchase information and content interactions (used to personalize SMS communications)

•      Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

•      Process instrument rentals, repairs, and purchases

•      Manage music lesson enrollment and scheduling

•      Respond to customer inquiries and requests

•      Send order confirmations, rental notices, and lesson reminders

•      Share news, promotions, and upcoming events (with your consent)

•      Send SMS text messages, if you have opted in (see Section 5 below)

•      Improve our website and customer experience

•      Comply with applicable legal obligations

4. Children's Information (Music Lessons)

Because we enroll minors in music lessons, we take special care with children's information. We collect limited information about student-aged customers (name, age, instrument, lesson schedule) only as needed to provide lessons and communicate with their parent or guardian. We do not use children's information for marketing purposes, and we do not share it with third parties except as required to provide services.

If you are a parent or guardian and have questions about information we hold about your child, please contact us directly.

5. SMS / Text Message Communications

We use BluStream, a third-party SMS marketing platform, to send text messages to customers who have opted in. By opting in to our SMS program, you consent to receive SMS marketing text messages from Pellegrino Music Center, and confirm that the number you provided is your own.

The types of messages you may receive include:

•      Order and rental updates

•      Educational content, product tips, and maintenance reminders

•      Promotional offers, coupons, and sales announcements

•      Event announcements and lesson-related information

 

Consent is not a condition of any purchase. Standard message and data rates may apply. Message frequency may vary.

To opt out: Reply STOP to any text message from us at any time. We may send a one-time confirmation of your opt-out request.

For help: Reply HELP to any message, or contact us directly using the information in Section 11.

Important: If your phone number changes, please notify us so we can update your record. We are not responsible for failed or misdirected messages sent to a number you no longer use.

 

How we use your SMS data:

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (including educational and maintenance content), text marketing offers, and transactional texts, including requests for reviews. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our website stores responses, purchase information, and links clicked to better personalize content we send.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

•      Service providers who help us operate our website, process payments, and deliver SMS communications (including BluStream as our SMS platform provider)

•      Legal authorities if required by law or to protect the rights and safety of our customers or business

•      Business successors in the unlikely event of a business transfer or sale

7. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though some site features may not function properly as a result.

8. Data Retention

We retain customer records (rental agreements, lesson enrollments, purchase history, SMS opt-in records) for as long as necessary to fulfill our services and meet legal or tax obligations. You may request deletion of your data at any time by contacting us (see Section 11).

9. Your Rights

You have the right to:

•      Access the personal information we hold about you

•      Correct inaccurate or outdated information

•      Request deletion of your personal data, subject to legal retention requirements

•      Opt out of SMS messages at any time by replying STOP

•      Opt out of marketing emails at any time via the unsubscribe link or by contacting us directly

10. Security

We take reasonable steps to protect your information from unauthorized access, including secure payment processing through our third-party processor. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us:

Pellegrino Music Center

5040 Everhard Road NW, Canton, Ohio 44718

Email us via our website contact form at www.pellegrinomusic.com

Store Hours: Mon–Thu: 11am–6pm | Fri: 11am–5pm | Sat: 10am–2pm

12. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top will reflect any changes. For significant updates, we will make reasonable efforts to notify customers.